🔸 Amazon’s Strict Policies
Amazon reserves the right to withhold funds in the event of *any* policy violation. This is clearly stated in their policies, and sellers agree to these terms when creating an account.

🔸 Types of Suspensions Where Funds Are Almost Impossible to Recover:

🚫 Selling counterfeit products
🚫 Intellectual property violations (IP violations)
🚫 Manipulating reviews, orders, or ratings (Seller Code of Conduct violations)

❓ When Can Amazon Make Exceptions?
In rare cases, Amazon may return a portion of the funds, but they will deduct the amount earned from products whose authenticity couldn’t be verified.
Another scenario with relatively high chances of fund recovery is a Related Accounts suspension — but only if you can identify and prove the connection to the linked account.

➡️ No Appeal for Final Decisions
If Amazon makes a final decision to withhold your funds, it cannot be appealed. In many cases, follow-up emails simply go unanswered.

ℹ️ How to Minimize the Risk:

✅ Follow Amazon’s policies at all times
✅ Work only with reliable suppliers — always request invoices
✅ Avoid IP violations — verify product rights before selling
✅ Stay away from suspicious schemes — Amazon can easily detect manipulation

Most sellers lose their funds because of Amazon’s rigid rules and the inability to challenge final decisions. To avoid this situation, it’s crucial to operate cleanly and maintain the right communication strategy with Amazon in case of suspension.

💬 If you need professional assistance with recovering funds from a suspended Amazon account, our team can guide you through the process and maximize your chances of success.

Every day, we receive requests from sellers who have been rejected after completing Amazon’s Video Verification process. Unfortunately, rejections after VV are rarely appealable. That’s why it’s better to prepare thoroughly in advance to minimize the risk of failure.

Most Common Mistakes:

❌ Bringing unrelated people to the call
Only translators, business partners, or operators are exceptions. However, Amazon may request documents proving their connection to your business. It’s especially important that no one coaches you during the call — Amazon representatives can notice this and suspect account illegitimacy.

❌ Connecting from an IP address that doesn’t match your account’s registration country
If you join from a different country, Amazon may find it suspicious and reject the verification.

❌ Unconfident or contradictory answers
Amazon checks not only your documents but also your confidence in answering questions. If you hesitate, pause for too long, or give unclear responses, it can raise red flags.

❌ Using low-quality equipment
A poor camera, broken microphone, or unstable internet connection can hinder verification. If the Amazon representative can’t clearly see your face or documents, you’ll likely have to redo the process.

❌ Submitting low-quality or mismatched documents
All uploaded files must be clear, without cropped edges, and must match the account details exactly.

❌ Attempting to hide important information
If Amazon detects discrepancies or attempts to bypass rules (such as concealing the actual business owners), it almost always leads to rejection.

💬 If you’ve received a Video Verification request or have other issues with your Amazon account, contact us — our team will be happy to assist you.

If you’ve ever waited weeks for Amazon to respond to your case, you’re not alone — almost every seller has experienced the same frustration. Sometimes Seller Support replies within hours, and other times… silence for weeks. Here’s why it happens:

1️⃣ Automated Filtering of Requests
Amazon uses AI and algorithms to pre-sort incoming cases. If your request is classified as “non-urgent” or falls into a standard category, it may be pushed to the back of the queue.

2️⃣ Overloaded Support Teams
Amazon receives thousands of requests from sellers every day. During peak seasons (holidays, Prime Day, or periods of mass suspensions), processing speed drops significantly.

3️⃣ Priority for Large Accounts
High-volume sellers receive priority service. Smaller sellers often have to wait their turn.

4️⃣ Regional Differences
Support teams are spread across multiple countries and time zones. If your case is escalated to another department or region, the transfer can add extra days to the wait.

5️⃣ Manual Checks and Internal Approvals
Some cases require manual review or input from multiple specialists — especially appeals for account suspensions or document verification.

How to Speed Up Amazon’s Response
🟠 Clearly state your request and select the correct case category — the clearer your message, the faster it passes initial screening.
🟠 Use the right communication channels — for urgent or complex cases, it’s often faster to call or use Live Chat so your issue gets escalated immediately.
🟠 Avoid opening duplicate cases — multiple tickets for the same issue can actually delay the response.

💬 If Amazon has been silent for too long and your issue is critical, we can help you communicate effectively and prepare letters that get answered.

When Amazon suspends a seller account, all funds in the account are automatically frozen. These funds are not lost — but you cannot withdraw them immediately. Here’s the process to get your money back:

1. Wait 60 Days
After suspension, Amazon freezes your balance for 60 days from the date of your last order. This waiting period allows the platform to cover any potential returns, chargebacks, or buyer claims.

2. Contact Amazon Support
Once the 60-day period is over, submit a request to Seller Support asking to release the remaining funds.

You can use this email template:
*Hello, I would like to request the withdrawal of the remaining funds on my suspended account. Please let me know the steps required to release the funds to my registered bank account. Thank you for your assistance.*

Requests should be sent to: disbursement-appeals@amazon.com

3. Prepare for Video Verification
After your request, Amazon will schedule a mandatory video verification to confirm your identity and validate your account details. You will need to provide specific documents and information during this call.

✅ Why video verification matters:

It’s the key step that determines whether your funds will be released. Proper preparation greatly reduces the risk of refusal and speeds up the process.

Important Note:
The chances of successfully withdrawing funds depend on the reason for suspension. It is most difficult to release funds from accounts suspended for:
* Intellectual property violations
* Selling counterfeit goods
* Seller Code of Conduct breaches

💬 Need help?
If your account is suspended and your funds are frozen, our team can guide you through each step — from communication with Amazon to successful fund release.

An Amazon account suspension for “related” means the system has detected a link between your account and another account that was previously suspended. Amazon closely monitors sellers to ensure they are not creating multiple accounts with violations. To avoid such a ban, you need to keep several factors in mind.

1. Avoid intentionally linking your accounts
Amazon does not prohibit having multiple accounts, and you don’t need permission to do so (for example, for a different brand or business). However, all accounts in the chain must remain active and compliant with Amazon’s policies. If Amazon suspends one account, related accounts will also be suspended — even if they have no violations. To minimize risk, it’s best not to intentionally connect your accounts.

2. Use unique information for each account
Each account’s details should be completely unique. While you might know these accounts are connected, to third parties they should appear as independent businesses. This includes:
* IP addresses
* Bank account details
* Legal and contact information
* Business addresses
* Email addresses and phone numbers
Duplicate data — especially financial and contact details — can cause Amazon to classify your accounts as related.

3. Use VPNs with caution
Using the same IP address or VPN can trigger suspicion of account linkage. Amazon tracks not only IPs but also other digital metadata. It’s best to avoid public VPN services and instead work with clean, unique IP addresses.

4. Do not run accounts from the same device
Creating or managing multiple accounts from the same computer or device can lead to a “related” suspension. Use separate devices for each account to avoid potential links through cookies, cache, or other device metadata.

5. Avoid shared services and providers
Amazon may connect accounts through shared mail services, shipping addresses, e-wallets, or other third-party providers. It’s better to use unique providers for each account.
If you’ve been suspended, contact us for a case evaluation:

As the Q4 season approaches, Amazon increasingly checks or even suspends accounts for a wide range of reasons.

We’ve highlighted the top 5 most common suspensions our clients have faced:

1️⃣ Related Account Suspension
Both purchased accounts and accounts registered by clients themselves are being suspended. If the connection criteria can be identified, the chances of reinstatement are quite high — just a few days ago, we restored such an account after only one appeal. However, it’s important to remember that some links are extremely difficult to explain or break (shared financial details, the same contact person).

Recently, there have been many cases related to Brand Registry connections, when brand access was granted to a suspended account. We managed to reinstate all such accounts.

2️⃣ Suspension for Suspected Account Purchase
This situation is quite problematic, and chances of reinstatement are extremely low. Notably, in the appeal form for such bans, Amazon requires providing a utility bill, which has never been accepted so far. All subsequent submissions typically go unanswered.

3️⃣ Request for Video Verification
Over the past year, this type of check has become increasingly common. Amazon requests business and product documents along with passing video verification. Usually, the account is not suspended immediately, and 14 days are given to complete the video. As a rule, if the documents are in order (we help verify this) and proper preparation for the video is done, there are no issues with passing this verification.

4️⃣ Inauthentic Suspension
Amazon has changed its internal policies for these bans. Now, to reinstate such accounts, only invoices that they accept will work. In 90% of cases, fake invoices no longer pass. Appeals are not read, and Amazon no longer allows you to submit a *new invoice from a future supplier*. Therefore, if you sell branded goods sourced from questionable suppliers, be prepared to lose your account, your goods, and the funds on it.

5️⃣ Review Due to Dropshipping Policy Violations
Amazon has long been sending such notifications to sellers, and it’s no secret they closely monitor dropshippers, suspending them for even the smallest violation. The account undergoes a 30-day review, after which either everything is fine, or the FBM is suspended.

It’s possible to lift this review early if you can dispute the suspicion of a policy violation. Typically, dropshippers don’t have invoices for their inventory, so during the review, Amazon requests invoices for sales from the past year.

If you are truly dropshipping, we recommend waiting for the review to end, and if an appeal request comes in, begin work then. However, we have encountered multiple cases where the review was passed successfully without submitting documents, and no appeal was requested.

📌 Have you faced any of these suspensions this season?

If you’re dealing with an issue, contact us — we’ll be happy to help.

Here, we’re talking about video verifications (VV) that apply to selling accounts and involve verifying not only the seller’s identity but also the business itself — including inventory, sourcing, and more. Lately, these types of VVs have become quite common on our clients’ accounts.

Along with ID documents, Amazon often requires invoices, authorization letters, shipping documents, customs declarations, and much more. Even if your business is fully compliant and you have all the necessary paperwork, it’s still crucial to conduct a thorough audit and prepare for the VV in advance.

In practice, we’ve seen cases where clients went through the process themselves (selling PL, sourcing directly from the brand) and still received refusals. Contesting a failed VV decision is much more difficult. We have been able to resolve such cases, but they required additional time and effort.

📌 Our team provides full support and preparation for VVs. We help gather and organize the required documents, go through all the questions (90% of which Amazon typically asks), and ensure everything is ready. Based on recent cases from May–July 2024, we achieved a 100% VV pass rate. On average, the entire process for new cases takes about one week, excluding Amazon’s response time.

If you need to prepare for an Amazon video verification or need any other assistance with Amazon, contact us — we’ll be happy to help.

Running a successful Amazon business requires constant attention not only to your listings and sales but also to the health and security of your Seller Account.

Every day, thousands of accounts are suspended or restricted due to overlooked compliance issues, performance drops, or even small technical mistakes.

Here’s how to identify if your account is at risk before it’s too late — and what you can do to prevent suspension.

1. You’re Receiving Policy Warnings or Performance Notifications
Even a single policy warning from Amazon is a red flag.
Many sellers ignore these messages, assuming they’re minor — until their account suddenly gets deactivated.
Check your Performance Notifications and Account Health Dashboard regularly for:
* Product authenticity or condition complaints
* Listing policy violations
* Restricted product warnings
* Intellectual property (IP) complaints.
If you see a pattern of similar warnings — your account is already under review.

2. Your Account Health Rating (AHR) Is Dropping
Amazon’s Account Health Rating is one of the most important metrics.
When your AHR drops below 200, your account is considered “At Risk.”
Below 100, you’re only one step away from suspension.
Monitor your AHR daily and take immediate action on any unresolved violations.
If something looks unclear — contact Amazon Support or a professional appeals team before the issue escalates.

3. You’re Getting More Customer Complaints Than Usual
Negative feedback, return reasons like “item not as described,” or A-to-Z claims all count against you.
A sudden spike in customer dissatisfaction can quickly trigger a performance review.
To stay safe:
* Track your Voice of the Customer dashboard
* Analyze return reasons weekly
* Respond to all customer messages promptly and professionally.
Even one unresolved A-to-Z claim can lead to a suspension flag.

4. You’re Using Multiple Accounts or Shared Information
Amazon strictly prohibits managing multiple Seller Central accounts without prior approval.
If you:
* share the same laptop, IP, address, or bank info with another account, or
* previously had a suspended account linked to your identity —your current account is automatically at risk of connection suspension.
Use unique business details, payment info, and devices for each account.
Avoid logging in from public Wi-Fi or shared networks.

5. You Ignore Verification or Documentation Requests
If Amazon asks for documents (like invoices, supplier details, or business verification) and you delay or send unclear files — that’s a serious warning sign.
Many suspensions start with:
“Your documents could not be verified.”
Always provide clear, complete, and consistent documents that match your Seller Account info exactly.

6. You’re Relying on AI or Automation Without Manual Control
Amazon’s system can easily detect automated listing creation, AI-generated titles, or reviews that look unnatural.
If you’re experimenting with automation, make sure a human reviews every change before it goes live.
Even small formatting inconsistencies can trigger listing or account deactivation.

7. You’ve Recently Made Big Account Changes
Changing your:
* business entity or bank account,
* address,
* contact number, or
* tax information
can trigger Amazon’s risk filters.
If you make updates, notify Amazon proactively and verify all details immediately after.

What to Do If You Think Your Account Is at Risk
1. Review all performance metrics and health dashboard daily.
2. Address every violation immediately — don’t wait for Amazon to act.
3. Keep a clean communication trail — respond professionally to every Amazon message.
4. Consult experts before submitting appeals or explanations. Poorly written appeals can make recovery much harder.

Your Amazon account is your business — and like any business asset, it needs protection.

Amazon doesn’t suspend accounts “for no reason.” There are always signals before it happens.

If you know how to spot the early warning signs and act quickly, you can prevent suspension and keep your business running smoothly.

The account had been deactivated for sales rank manipulation.

The client had already submitted three appeals and made several calls to Seller Support, but none of them resulted in progress.

We conducted a call on the client’s behalf and prepared a tailored appeal addressing all specifics of the case.

Within 48 hours, the account was reinstated. ✅

If you need help reinstating your account, feel free to contact us.

➡️ Violation Reason:
The issue was related to Amazon’s Customer Review Policy — the client offered a refund in exchange for modifying feedback.

Amazon gave a 72-hour deadline to submit an appeal; otherwise, the account would be deactivated.

This type of behavior is strictly prohibited by Amazon, and the account is automatically flagged as high-risk.

ℹ️ A first violation can be removed with a well-crafted appeal, but a repeated violation will result in an immediate suspension.

🟢 We quickly prepared a strong, compliant appeal, and the violation was removed after the very first submission.

If you’re facing a suspension or any other Amazon-related issues, feel free to reach out — we’re ready to help.

➡️ The client received a warning notification about an upcoming account deactivation.

Reason: sending messages to buyers asking for reviews in exchange for compensation, as well as including similar insert cards inside product packaging.

Challenges:
Amazon gives a very short 3-day window to submit an appeal and fully resolve the violations. If you fail to submit a proper appeal within this timeframe, the account gets suspended.

🟠 The client contacted us on the third day after receiving the warning. We had to act fast and precisely.

What we did:
We immediately took the case into work as soon as the client reached out.
The appeal was prepared the same day.
The first submission was rejected, but we immediately made a call to Amazon and sent another revised appeal.
✅ As a result, the client’s account successfully avoided suspension.

If you’re dealing with a similar issue or need help with any other Amazon case, we’re here to assist.

We’ll evaluate your situation, give an honest assessment of your chances, and offer the best course of action.

“We removed some of your listings because we received a report from a rights owner stating that these listings may infringe their trademark rights.”

🟠 The client received a complaint from a brand claiming the products were counterfeit.

He tried resolving the issue himself, but without success — Amazon kept rejecting all submissions, even though the client had proof of purchase from the brand’s official website. Amazon, however, did not accept this evidence.

📞 After several calls with Support, gathering additional documentation, and choosing the right strategy, we prepared a new appeal.

Amazon accepted it on the first attempt. The listing was reactivated.

If you’re facing a similar situation or dealing with any other Amazon-related issues, feel free to reach out — we’re here to help.

➡️ Main Challenge:
The client did not purchase the product directly from suppliers. Instead, a third-party intermediary company handled procurement, which, based on our experience, is not always viewed favorably by Amazon.

📇 The client had the full chain of invoices, but it was crucial to clearly and legally explain the connection with the intermediary.

What we did:
— Prepared the client for video verification
— Assisted in collecting and properly organizing all necessary documents
— Correctly justified the supply chain

✅ Result:
The account successfully passed the review.

If you are facing a suspension or other issues with Amazon, contact us—we’ll be happy to help.

🟠 Situation:
The client purchased products from Walmart and received an account suspension for suspected sale of inauthentic items.

🟢 Documents Provided by the Client:
– Online order confirmations
– Bank statements
It took three appeals and two support calls before Amazon reinstated the account.

ℹ️ Key Argument:
The brand’s official website itself directed customers to Walmart as an authorized sales channel. This proved decisive—Amazon accepted this explanation and lifted the suspension.

If you are facing a suspension or other issues with Amazon, contact us—we’re ready to help.

The client worked directly with the brand and provided all necessary documentation. On the surface, everything seemed clear and transparent.

➡️ Challenge:
The brand has been inactive for a long time. Amazon could not “match” the brand with the current manufacturer, so we had to request additional signed letters from the manufacturers and clearly explain the entire supply chain.

🟢 Outcome:
Despite the complexity, we were confident in the result. Sometimes Amazon requires everything to be laid out step by step—they won’t investigate the details unless you provide a clear explanation.

If you are facing a suspension or other issues with Amazon, contact us—we’re happy to help.

The client was not receiving OTP (One-Time Password) on their phone, preventing access to the account. Attempts to resolve the issue independently were unsuccessful.

➡️ Case Specifics:
Although OTP reset may seem like a simple solution, in practice it doesn’t always work. Amazon may not respond to requests or may ignore submitted documents.

🟢 Solution:
The access recovery process took several days. Multiple support calls were required before Amazon reset the OTP, allowing the client to add a new device or set up an authenticator.

If you are facing a suspension or other account issues, contact us for a case assessment.

The client’s account was linked to another account via IP address, device, and network. Accidentally, the client logged into a new account using the same device as the first account, which led to the suspension.

🟠 Case Challenge:
The second account was registered under a relative’s name. The client tried to resolve the suspension independently by informing Amazon about the familial relationship. Based on our experience, Amazon considers such links significant, and this approach does not always work.

✅ Solution:
Despite the challenges, we were able to continue the client’s strategy and achieve account reinstatement. Key factors included:
✔ Relatives were located in different countries
✔ Linkage factors were secondary
✔ Properly prepared Affidavit

This allowed us to convince Amazon that there was no actual overlap between the accounts.
If you are facing a suspension, contact us for a case assessment.

The client received a request for product and identity verification via video call. Such checks are now quite common, and we successfully pass them in 95% of cases.

➡️ Case Challenge:
The client purchased products directly from the brand but did not have invoices in the required Amazon format—only order confirmations. The brand refused to provide documents in the format Amazon requires.

✅ Solution:
We assisted by:
✔ Collecting all available supporting documents
✔ Preparing the client for the video call.

The video verification was successful. Amazon completed the review and removed all account restrictions.

If you have received a video verification request or are experiencing other Amazon issues, contact us—we’re happy to help.

Lately, these situations are becoming increasingly common, and every similar case we’ve handled has been successfully resolved.

⚠️ Problem:
Account #1 was suspended due to an old, incomplete registration of Account #2. The specifics were:

• Account #2 had an incomplete registration using the same documents and was also suspended.
• The old buyer account for Account #2 was closed, and access to the unregistered Account #2 was lost.
• Amazon continued to consider Account #2 active and insisted on completing its registration and reinstatement.

Unfortunately, Amazon support could not provide a solution to regain access to such an account.

📌 Our Approach:

• Four appeals reached the second review stage but were denied.
• We continued to work persistently with Amazon, understanding the absurdity of the situation.
• In the final stage, we spent over an hour on a call with Account Health, communicating directly and assertively to convey the seriousness of the problem.
• The support representative requested the final version of the appeal.

✅ Result:
The account was reinstated the following day.

💡 Takeaway:
This case demonstrates that even the most complex and confusing issues can be resolved with professionalism, strategy, and persistence. We don’t just follow standard procedures—we dive into the details of each case, seek unconventional solutions, and achieve results even when situations seem hopeless.

Recently, there has been a rise in RELATED account suspensions linked to accounts that clients unsuccessfully registered.

Sometimes these involve accounts with incomplete registration, and other times Amazon Pay accounts.

Case Details:
In this instance, the linkage was detected with an Amazon Pay account that was automatically created during a previous failed registration.

The client had no access to this account, and even the Amazon Pay Team confirmed that the account no longer existed. Nevertheless, appeals were still rejected.

🟢 Outcome:
Only after several second reviews was the account reinstated.

If you are facing a suspension, contact us for a case assessment.

Case:
The client’s buyer account was suspended (as shown in the screenshot).

🟠 Access to the seller account was also unavailable.

Reasons:
Suspicion of fraudulent activity on the buyer account: login from a different location and placing an order using a new card with different billing information.

Problem:
📵 Contacting support did not yield results.

What to do:
You need a form to upload documents proving ownership of the card.

If you have completed all the steps outlined above but still cannot regain access, we can resolve the issue for you.

ℹ️ Many sellers are currently facing similar cases, and all of them have been successfully resolved.

If you need assistance with a similar situation, contact us—we’ll be happy to help.

In most cases, if Amazon suspends your account for this type of violation, reinstatement is not possible, as it is considered a serious breach.

➡️ However, in this case, Amazon initially gave the client the opportunity to address the violation through a preventive appeal. The client did not submit it, and the account was subsequently suspended.

🟢 Outcome:
Our team successfully reinstated the account after submitting two appeals.

In reality, this is a detailed compliance check where Amazon evaluates not only your documents, but also your behavior, consistency, and control over your Seller Central account.

If you fail this step, your Amazon seller account may be rejected or remain under review, which can delay or even block your business.

In this guide, we’ll explain the key factors that affect your chances of passing Amazon Video Verification successfully.

What Is Amazon Video Verification?

Amazon Video Verification is a live call with an Amazon representative, usually requested during:

* Amazon seller account registration

* identity verification

* account review or compliance checks

During this call, Amazon verifies:

* your identity

* your business information

* your control over the account

This is part of Amazon’s effort to prevent fraud and ensure platform compliance.

Why Sellers Fail Amazon Video Verification

Many sellers fail Amazon Video Verification not because of incorrect documents, but due to small behavioral or technical mistakes.

Based on real cases, here are the most important factors Amazon pays attention to:

1. Reading from Notes Instead of Seller Central

During the call, Amazon may ask for:

* phone number linked to the account

* last digits of your bank account or card

* business details

You are expected to check this information directly in your Seller Central account.

If you read answers from notes or appear to be reciting prepared responses, it may raise concerns and lead to rejection.

2. Getting Help During the Verification Call

One of the most common mistakes is receiving help from someone off-camera.

We’ve seen cases where:

* someone is prompting answers

* a “translator” is actually helping answer questions

Amazon representatives are trained to notice this behavior.

If another person is present (translator, account manager, business partner), this must be:

* clearly disclosed at the beginning

* supported with documentation

Otherwise, it can negatively affect the verification outcome.

3. Multiple Login Locations and VPS Usage

Amazon closely monitors account login activity.

If your account has been accessed from:

* different countries

* multiple U.S. states

* VPS or remote servers

you must be ready to clearly explain:

* who accessed the account

* from which location

* for what purpose

Inconsistent answers may lead to additional checks or rejection.

4. Poor Video or Audio Quality

Technical issues can also impact your Amazon account verification.

If Amazon cannot:

* clearly see your face

* verify your ID documents

* hear your answers properly

this may result in a failed verification.

In some cases, poor video quality alone has led to rejection.

What Amazon Is Really Checking

Amazon is not only verifying your documents.

They are assessing whether you:

* are a real person

* understand your business

* have full control over your Amazon seller account

This is why behavior, confidence, and consistency matter as much as documentation.

How to Prepare for Amazon Video Verification

To improve your chances of passing:

* access your Seller Central account during the call

* avoid reading from notes

* ensure stable internet and good video quality

* be ready to explain account activity

* do not receive hidden assistance

Proper preparation significantly increases your success rate.

Need Help Passing Amazon Video Verification?

We have extensive experience helping Amazon sellers successfully pass Video Verification and resolve complex account issues.

If your verification was rejected or you want to prepare properly before the call, we can guide you through the process and help you avoid common mistakes.